Shopping - While shopping in the store section of this website, simply click the "add-to-cart" button located near the item you plan to purchase. You can continue to shop or check out.
Completing your order - When you choose to complete your order, you will be taken to a "secure" paypal web page. Paypal has been proven as one of the internet's safest and most secure means of transferring funds on the internet. This web site uses one of the highest grades of SSL (secure socket layer) encryption technology available, 128 bit government strength. Your personal and credit information can only be decoded by the Formal Garden Store..
Once we receive your credit card order, we will notify you or contact you if you requested to make further arrangements if necessary.
Shipping: Note: Prices do not include "shipping and delivery" costs, crating may also be extra, to determine the exact price with both shipping and crating please call sales at 248-544-1218 Shipping to a home residence is additional. If a lift gate is required additional charges will apply.
Return Policy - If for any reason you are unhappy with the products you received from The Formal Garden Store, please send them back unused within 72 hours of your receipt for a full refund. The return shippng charges will not be reimbursed.
When sending us returns, we would appreciate it if you could provide a short explanation, although not necessary for the reason of return. All returned merchandise still must be undamaged and completely sellable.
If the product you received is damaged please contact us within 24 hours of your receipt for your replacement to be sent at no additional cost.
Privacy Policy: This web site will store a few details about you while you are shopping.
The site administrator takes all reasonable steps to ensure that no unauthorized access to the information is granted. The shopping cart software can collect and/or place the following information: Cookies and IP Address. This is so the cart can 'remember' you when using the store. This also protects you as a shopper and us as a company when identifying that the user who purchases is indeed authentic. This information will only be used if you misuse any features in the store or in any dispute. The site administrator is able to ban shoppers e-mail address. The store administrator will take all reasonable measures to ensure that any information you provide confidentially is kept confidential. We do not sell or provide customer information to anyone.
The Formal Garden Store may collect and save your e-mail for future correspondence with you. The Formal Garden Store does not sell your e-amil address or share it with a 3rd party.
For questions, or if you prefer to telephone your order, please contact us at: (248) 544-1218
Historical Courtyards & Gardens
4105 West Twelve Mile Road
Berkley, MI 48072
Phone (248) 544-1218
Fax (248) 544-1736